1. First impressions are based on…
- your physical appearance
- the sound of your voice
- the information and skills you possess
2. When you forget a person's name you should…
- fess up
- fake it
- use a nickname
3. When you're meeting with a client and the dress code is casual, you…
- wear your most comfy outfit
- select a corporate savvy look that would be appropriate in any situation
- keep to your basic corporate look to avoid any confusion
4. If an acquaintance mis-introduces you to someone, you…
- correct her immediately, but nicely
- pull her aside later
- just go with it
5. If you receive a gift from a client that is beyond the acceptable company value, you…
- don't tell anyone and take it home quickly
- keep it in the office, but don't tell anyone where you got it
- send it back to the client with a thank you and brief explanation of why you cannot accept it
6. If your colleague brings his daughter to the office and the child is completely disruptive, you…
- say nothing
- offer the child a fun activity as a temporary distraction
- complain bitterly to other colleagues about the disruption
7. When a business associate has food in her teeth, you…
- try not to stare
- motion to your own teeth
- tell him
8. When you are invited to a business cocktail reception, you…
- wear whatever you wore during the day
- bring a complete change of eveningwear
- add a few strategic accessories to dress-up your day look
9. At a lunch or dinner with business colleagues you should place your handbag…
- on the table directly in front of you
- on your lap
- on the back of your chair
10. If you leave the table during dinner, place your napkin…
- on the chair
- on the table
- in your pocket
[ans: 1)all 2)a 3)b 4)a 5)c 6)b 7)c 8)c 9)b 10)a]
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